The Indecomm One Proposition

Indecomm Global Services is the well-established leader in providing Consulting, Outsourcing, Learning, and Technology services. Since our inception in 2003, we have been focused on establishing ourselves as a technology-enabled services company. Our exceptional growth drew the the attention of leading business magazines and, in 2005, they identified us as a company that would make a profound impact on a global scale in our line of business. We complemented our organic growth with select acquisitions to provide deep domain expertise, widen our scale of expertise and create a larger roster of customers. Amongst others, Mortgage Dynamics (2006) and US Recordings (2007) have been in operations for over two decades. We are backed by prestigious investors in Westbridge Capital, Tiger Global Management, and The International Finance Corporation (World Bank).

Our dream run was impacted in 2008 when we went through our most challenging phase in our young history. The global economic crisis took its toll on many of our clients and, quite naturally, this had a profound impact on our business. Our collective introspection confirmed that, while we had built a truly global organization, we needed to channel our energies into further consolidating our technology platform driven processes that would strengthen our customer engagements by enabling higher productivity, improving customer agility and enhancing customer service. Our deep industry-specific knowledge continues to be a further enabler in developing forward-looking insights that anticipate and respond to future events. Amongst others, our platforms include ViewPoint©, InteleDocDirect©, Taxplorer©, eTitleExpress©, iMortgageMentor©, YellowPlatter©….all extensively used by our customers.

This was also a seminal phase in the history of our company. We realized that we had assiduously assembled some of the most invaluable assets that a services organization could ever hope for:

1. Over 300 active relationships with clients across the world, with whom we had strong and trusted relationships, including 20+ Fortune 500 companies.
2. Over 2500 associates around the world who are the best in their respective professions and totally committed to the business and operational excellence.
3. A unique blend of service offerings that we could take to all our clients and be able to serve them on a larger and broader scale.

That’s when we put together the IndecommOne strategy. The premise behind it is very simple – develop an operating framework where we can consolidate all our capabilities and competencies to enable us to develop even deeper relationships with our clients. As part of the process, we developed the C.O.L.T. approach (Consulting, Outsourcing, Learning, and Technology).

We are well on our way to implementing this strategy with all our key enterprise customers. We have unified all the different brands under one common umbrella – Indecomm Global Services. We have facilitated and fostered interactions across all our lines of business when it comes to developing and delivering services for our clients. We have challenged our associates to absorb and embrace this message, and they have responded magnificently. And, most importantly, the clients of Indecomm, can be absolutely certain of our total commitment to building a partnership that supports their business model and promotes sustainable performance improvements. We take our tag line, partnerships@work, very seriously, and live and breathe it.